Privacy policy
This Privacy Policy explains how The Aroma Makers (“Company”) collects, uses, discloses, and protects personal information when a user (“User”, “Customer”) accesses or uses www.thearomamakers.com (“Website”).
By using the Website, the User agrees to the collection and use of information in accordance with this Privacy Policy. If the User does not agree, the Website should not be accessed or used.
This Policy is prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000, applicable rules, and the principles of the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
1. INFORMATION COLLECTED
1.1 Information provided by the User
The Company may collect the following personal information when voluntarily provided by the User:
● Full name
● Mobile number
● Email address
● Billing and shipping address
● Order and purchase details
● Payment confirmation details
● Customer service communications
1.2 Information collected automatically
When the Website is accessed, certain information may be collected automatically, including:
● IP address
● Device type, operating system, and browser information
● Pages viewed and time spent on the Website
● Cookies and similar tracking technologies
● Referring URLs or sources
1.3 Information from third parties
Information may also be received from third-party service providers such as:
● Payment gateways
● Logistics and courier partners
● Marketing and analytics providers
● E-commerce infrastructure providers
2. USE OF INFORMATION
Collected information may be used for the following purposes:
● Processing and fulfilling orders
● Delivering products and providing order updates
● Managing payments, refunds, and cancellations
● Providing customer support and assistance
● Improving Website functionality, products, and services
● Sending transactional communications related to orders
● Sending marketing communications, where consent is provided
● Preventing fraud, misuse, or unauthorized activity
● Complying with applicable legal obligations
3. LEGAL BASIS FOR PROCESSING
Personal data may be processed on the basis of:
● User consent
● Contractual necessity for order fulfilment
● Legal and regulatory obligations
● Legitimate business interests such as fraud prevention and service improvement
4. COOKIES AND TRACKING TECHNOLOGIES
The Website uses cookies and similar technologies to:
● Enable core Website functionality
● Enhance user experience
● Analyse Website traffic and performance
● Personalise content and marketing
The User may disable cookies through browser settings; however, certain Website features may not function properly as a result.
5. DISCLOSURE OF INFORMATION
Personal information is not sold or rented.
Information may be shared only with the following categories of third parties:
● Payment processors for secure transaction handling
● Logistics and courier partners for order delivery
● Technology service providers for Website hosting and maintenance
● Analytics and marketing partners
● Government authorities or law enforcement agencies, where required by law
All third-party service providers are expected to handle data securely and use it solely for authorised purposes.
6. DATA SECURITY
Reasonable technical, administrative, and physical safeguards are implemented to protect personal data against:
● Unauthorized access
● Alteration, disclosure, or misuse
● Loss or destruction
However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
7. DATA RETENTION
Personal data is retained only for as long as necessary for:
● Order fulfilment and customer service
● Legal, tax, and accounting requirements
● Business and operational needs
After the retention period, data is securely deleted or anonymised where feasible.
8. USER RIGHTS
Subject to applicable law, the User may have the right to:
● Access personal data held by the Company
● Request correction or updates to inaccurate data
● Request deletion of personal data, where legally permissible
● Withdraw consent for marketing communications
● Request restriction of processing in certain circumstances
Requests may be submitted using the contact details provided below.
9. MARKETING COMMUNICATIONS
With appropriate consent, promotional and marketing communications may be sent regarding:
● New product launches
● Offers and discounts
● Brand updates and announcements
The User may opt out of such communications at any time through the unsubscribe link or by contacting support. Transactional messages related to orders will continue to be sent.
10. CHILDREN’S PRIVACY
The Website is not intended for individuals under 18 years of age.
Personal data of minors is not knowingly collected. If such data is discovered, it will be deleted promptly.
11. THIRD-PARTY LINKS
The Website may contain links to external websites. The Company is not responsible for the privacy practices, content, or policies of such third-party websites. Users are encouraged to review their respective privacy policies.
12. INTERNATIONAL DATA TRANSFERS
Personal data may be processed or stored outside India through authorised third-party service providers. Reasonable safeguards are taken to ensure adequate protection in accordance with applicable law.
13. POLICY UPDATES
This Privacy Policy may be updated periodically to reflect changes in legal, technical, or operational requirements.
Revised versions will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes indicates acceptance of the updated Policy.
14. GRIEVANCE / CONTACT INFORMATION
For questions, concerns, or complaints regarding this Privacy Policy or personal data handling:
📧 Email: thearomamakers5@gmail.com
🌐 Website: www.thearomamakers.com