At The Aroma Makers, we strive to ensure that your orders are packed carefully and delivered as quickly as possible. This policy outlines our shipping procedures and delivery expectations.

Order Processing

●       Orders are usually prepared and dispatched within 1–2 business days after successful payment confirmation.

●       Orders placed on weekends or public holidays will be processed on the next working day.

●       Processing times may increase during festive periods, sales events, or unforeseen operational circumstances.

Delivery Timeframes (After Dispatch)

After dispatch, estimated delivery times are:

●       Metro Cities: 3–5 business days

●       Other Cities and Towns: 4–7 business days

●       Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations and local conditions.

Shipping Partners

Although work with reliable logistics providers to deliver orders across India. Courier selection may vary depending on the delivery location and service availability.

Tracking Information

Once your order has been shipped, tracking details will be shared through email, SMS, or WhatsApp, enabling you to monitor the shipment's progress.

Delivery Delays
Although the aim to deliver within the estimated timeframe, delays may occasionally occur due to factors such as:

●       Adverse weather conditions

●       Public holidays or festival rush

●       Transportation disruptions

●       Courier network issues

●       Service restrictions in certain areas

Address Accuracy

Customers are responsible for providing complete and accurate delivery information. Delays or failed deliveries resulting from incorrect addresses, incomplete details, or unreachable contact numbers may require additional shipping charges for re-dispatch.

Failed Delivery Attempts

Courier partners generally make multiple delivery attempts. If an order cannot be delivered due to customer unavailability, refusal, or incorrect shipping information, it may be returned to our facility. Re-shipment charges may apply in such cases.

Cash on Delivery (COD)

Cash on Delivery service may be available for selected locations and order values. The availability of COD is determined by courier serviceability and may change without prior notice.

Damaged or Missing Items

If you receive a damaged package or notice missing items:

●       Notify us within 48 hours of delivery.

●       Share photographs of the package and products received.

●       Include your order number when contacting support.

Our team will review the issue and provide appropriate assistance.

Need Help?

For shipping-related questions or order assistance, please contact us:

Email: thearomamakers5@gmail.com
Website: thearomamakers.com

We appreciate your trust in The Aroma Makers and are committed to making your shopping experience smooth and reliable.