These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, “you”, “your”) and The Aroma Makers (“Company”, “we”, “us”, “our”), governing your access to and use of www.thearomamakers.com (“Website”).

By accessing, browsing, or using the Website, or by purchasing any product from it, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, you must immediately discontinue use of the Website.

1. ELIGIBILITY

By using this Website, you represent and warrant that:

●       You are at least 18 years of age, or are accessing the Website under the supervision of a parent or legal guardian

●       You are legally competent to enter into a binding contract under the Indian Contract Act, 1872

●       All information provided by you is true, complete, and accurate

We reserve the right to suspend, restrict, or terminate access to the Website or refuse service at our sole discretion, without prior notice, where we believe a violation of these Terms has occurred.

2. NATURE OF PRODUCTS

The Aroma Makers deals in fragrance and aroma-based consumer products including, but not limited to:

●       Bamboo less incensticks

●       Dhoop cones

●       Hawan cups

●       Home fragrance and ambience products

You acknowledge and agree that:

●       All products are intended strictly for aromatic, cosmetic, or ambient use only

●       Products are not intended to diagnose, treat, cure, or prevent any medical condition

●       No product or description shall be construed as medical, therapeutic, or pharmaceutical advice

●       Any references to traditional, cultural, or wellness practices are for informational purposes only

Individual perception, sensitivity, and experience of fragrance products may vary.

3. PRODUCT INFORMATION & DISCLAIMER

We make reasonable efforts to ensure accuracy of product descriptions, images, and pricing. However:

●       Product images are illustrative and may not exactly represent the final product

●       Minor variations in colour, fragrance profile, texture, or packaging may occur

●       Ingredients, formulations, or packaging may be modified without prior notice

●       Clerical, typographical, or pricing errors may be corrected at any time

We do not warrant that product descriptions or Website content are error-free, complete, or current at all times.

4. PRICING & PAYMENTS

●       All prices are displayed in Indian Rupees (INR), unless otherwise specified

●       Prices may be inclusive or exclusive of applicable taxes, as indicated at checkout

●       Prices are subject to revision without prior notice

●       Payment must be made in full through authorised payment gateways available on the Website

We reserve the right to cancel any order in the event of:

●       Pricing errors

●       Payment failures or discrepancies

●       Suspected fraudulent, abusive, or unlawful activity

5. ORDER ACCEPTANCE & CANCELLATION

●       Placing an order does not constitute automatic acceptance

●       An order is deemed accepted only upon confirmation and dispatch from our end

●       We reserve the right to reject or cancel any order prior to dispatch for any reason, including stock unavailability or suspected fraud

●       Orders may be cancelled only before shipment

●       Once dispatched, an order cannot be cancelled

6. SHIPPING & DELIVERY

●       Orders are processed in accordance with the timelines specified in our Shipping Policy

●       Delivery timelines are indicative and may vary based on location, courier performance, or unforeseen circumstances

●       We shall not be held responsible for delays caused by third-party logistics providers or force majeure events

Risk of loss and title of goods shall pass to the Customer upon dispatch from our warehouse or fulfilment centre.

7. RETURNS, REFUNDS & EXCHANGES

Due to the perishable and subjective nature of fragrance-based products:

●       We maintain a strict no-return policy once products are delivered

●       Refunds are generally not provided except where required under applicable law

●       Exchanges may be considered only in the following cases:

○       Wrong product delivered

○       Damaged or defective product received

To initiate a claim, you must notify us within the timeframe specified in our Return & Refund Policy and provide valid supporting evidence (including photographs/videos).

All claims are subject to verification, review, and final approval at our sole discretion.

8. SAFE USE & PRODUCT HANDLING

By purchasing and using our products, you agree that:

●       Products will be used strictly as intended and in accordance with provided instructions

●       Products will be kept away from children and pets, where applicable

●       Products will not be ingested unless explicitly labelled as safe for such use

●       All safety instructions provided on packaging will be followed

We shall not be liable for any damage, loss, or injury arising from misuse, negligence, improper storage, or allergic reactions.

9. INTELLECTUAL PROPERTY RIGHTS

All content on the Website, including but not limited to:

●       Brand name, logos, and trademarks

●       Product designs and packaging

●       Text, images, graphics, and audiovisual content

●       Website layout and design

are the exclusive intellectual property of The Aroma Makers, protected under applicable intellectual property laws of India.

No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.

10. USER OBLIGATIONS

You agree not to:

●       Use the Website for unlawful, fraudulent, or malicious purposes

●       Attempt to gain unauthorised access to the Website, servers, or data

●       Provide false, misleading, or incomplete information

●       Interfere with Website functionality, security, or operations

11. THIRD-PARTY SERVICES

The Website may use third-party services, including but not limited to:

●       Payment gateways

●       Logistics and courier partners

●       Analytics and marketing platforms

We do not control and are not responsible for the actions, policies, or performance of such third-party service providers. However, we may assist in facilitating communication where feasible.

12. LIMITATION OF LIABILITY

To the fullest extent permitted under applicable law:

The Aroma Makers shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

●       Loss of profits, revenue, or data

●       Delivery delays beyond our reasonable control

●       Subjective dissatisfaction with fragrance or product perception

●       Damages arising from misuse or improper handling

Our aggregate liability, if any, shall be strictly limited to the purchase value of the product giving rise to the claim.

13. INDEMNITY

You agree to indemnify, defend, and hold harmless The Aroma Makers, its directors, employees, affiliates, and agents from and against any claims, damages, liabilities, losses, or expenses arising out of:

●       Your use or misuse of the Website or products

●       Your violation of these Terms

●       Your violation of applicable laws or regulations

14. FORCE MAJEURE

We shall not be held liable for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to:

●       Natural disasters or acts of God

●       Government actions, restrictions, or regulatory changes

●       Epidemics, pandemics, or public health emergencies

●       Transport or logistics disruptions

●       Technical failures or system outages

15. MODIFICATION OF TERMS

We reserve the right to amend, update, or modify these Terms at any time.

Any revisions will be posted on this page with an updated effective date. Continued use of the Website after such changes shall constitute deemed acceptance of the revised Terms.

16. GOVERNING LAW & JURISDICTION

These Terms shall be governed and interpreted in accordance with the laws of India.

All disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India. (You may specify a particular city/state for tighter enforceability.)

17. CONTACT INFORMATION

For any queries or concerns regarding these Terms, you may contact us at:

📧 Email: thearomamakers5@gmail.com
🌐 Website: www.thearomamakers.com